new pkl's commitment to responsible gaming
Gaming is for enjoyment — not stress or harm. new pkl believes every player has the right to know their limits and stick to them.
At new pkl, we see gaming as a healthy form of entertainment. However, when the urge to play goes beyond control, it can have a negative impact on personal life and family relationships. Our responsible gaming policy is therefore designed to ensure a safe environment.
If you read our Terms and Conditions, you will see that from the moment you open an account on the platform, you are covered by a number of safety measures. Age verification, deposit limits and the self-exclusion facility are all built with your protection in mind.
Remember, chasing losses in the hope of winning them back is never a good decision. Play with the right mindset — for entertainment only, not as a source of income.
Tools to keep yourself protected
Set a Deposit Limit
Set your own maximum on how much you deposit daily, weekly or monthly. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a time limit on how long you play in one sitting. Your session will end automatically when the time is up.
Cooling-Off Period
Suspend your account for a set period — from 24 hours up to several weeks. You will not be able to log in during this time.
Permanent Self-Exclusion
Close your account on a long-term or permanent basis. After permanent self-exclusion, opening a new account will not be possible.
Bet Limit
Decide in advance the maximum amount you will place on each bet. This is an effective way to protect yourself from large losses.
Reality Check
Receive a reminder at set intervals showing how long you have been playing and the total amount you have spent.
Submit a self-exclusion request
If you feel you need a break, submit a request through the form below or contact us via 24/7 live chat.
Self-Exclusion Request
After you submit your request, our support team will get in touch promptly. For urgent matters, use live chat directly.
Warning signs
If you notice any of the following signs in yourself, it is important to take note. These may be early indicators of problem gaming.
- You keep making deposits or increasing your bets to try to recover money you have lost.
- You hide your gaming activity from family or friends.
- You feel restless or irritable when you are not playing.
- You are unable to focus on work, studies or everyday responsibilities.
- You repeatedly spend more than your set budget.
- You continue gaming by taking on debt or using savings.
- You have tried to stop gaming but could not.
Core principles of safe gaming
Always treat gaming as one part of your entertainment — never as a way to earn money or solve financial problems. Before coming to new pkl, ask yourself: what is my budget for today, and can I accept the loss if it happens?
Avoid gaming when you are drinking, tired or under stress. It is harder to make good decisions in these states and the tendency to take greater risks increases.
Under our Privacy Policy, your account information and gaming history are fully protected. Seeking help or setting limits does not affect your personal data in any way.
Let someone in your family know about your gaming and talk openly with them. Awareness among the people around you often helps identify problems early.
Where to find support
If you cannot manage on your own, seek help — that takes courage, not weakness.
new pkl Live Chat
Chat with us directly 24 hours a day, 7 days a week. Support is available in both Bangla and English. We can help with self-exclusion or setting limits.
Email Support
Write to us at our support email with full details. We respond promptly while keeping your information confidential.
Family and Friends
Tell someone you trust about your situation. Support from family is one of the greatest strengths on the path to recovery.
Professional Counsellor
Seek advice from a psychologist or addiction specialist. Mental health services are available at several hospitals and clinics in Bangladesh.
new pkl support email: [email protected] — you may write in Bangla or English.
Responsible gaming in detail
Protection of Minors
Age verification is mandatory when registering at new pkl. Under no circumstances are anyone under 21 permitted to create an account or play games. If you have younger members in your household, keep your device password-protected and do not share your login details. You can also use your browser's parental control feature to restrict access for minors.
Account Verification and Security
All limit-setting and self-exclusion features are active on fully verified accounts. If your verification is not complete, you can request assistance through live chat. Answers to common questions about account verification are available in detail in our FAQ section.
Concern for Someone You Know
If you think a family member or friend is affected by problem gaming, speak with them without judgement. Rather than making direct accusations, try to understand the situation with empathy. If needed, seek the help of a professional counsellor with experience in addiction.
Rules for Changing Limits
Reducing a limit takes effect immediately. However, a request to increase a limit will only take effect after a set waiting period — this helps avoid impulsive decisions. There is no facility to reverse a permanent self-exclusion.
Mental Health and Gaming
During times of stress, loneliness or low mood, gaming can feel like a temporary escape. Over time, however, it can make the situation harder. Take a break from gaming during these periods and talk to someone you trust. new pkl never encourages users to play more during difficult times.