new pkl Privacy Policy

Section 1 Introduction and Scope

new pkl is an online gaming and betting platform that provides services to users in Bangladesh. We give the highest priority to protecting the personal information of every person who registers on or visits our platform.

This Privacy Policy describes what types of information new pkl collects, why it is collected, how that information is used, and under what circumstances it may be shared with third parties. This policy applies equally to our website, mobile app, and any related services.

If you are under 18 years of age or do not meet the legal age limit (21 years) set by applicable law in Bangladesh, you may not use this platform and we will not knowingly collect your information.

Section 2 What Information We Collect

new pkl collects information from various sources. The types of information collected are described in detail below:

2.1 Personally Identifiable Information

Information you provide directly at the time of account registration includes:

• Full name and date of birth
• Valid email address and mobile number
• National ID card or passport details for identity verification
• Current address
• Payment method details — bKash, Nagad, Rocket, Upay or bank account information

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identification information
• Browser type, operating system and device model
• Date, time and navigation patterns when accessing the site
• Session data collected through cookies and similar tracking technologies
• Game play history and betting activity

2.3 Transaction Information

Detailed records of deposits, withdrawals and other financial transactions are stored securely in our system. This includes the transaction amount, date and method.

Section 3 Purpose of Information Collection

new pkl uses your information for the following legitimate purposes:

We will never use your information for marketing or any other incompatible purpose without your explicit consent.

Section 4 Cookies and Tracking Technology

new pkl uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser that help our site remember your preferences and improve your experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, save form data and ensure security. Disabling these cookies may prevent the site from working properly.

4.2 Analytics Cookies

We use analytics tools to understand how users visit the site. This data is used for statistical purposes and is never provided to third parties in personally identifiable form.

4.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. Please note that disabling all cookies may limit some features of the site.

Section 5 Information Sharing and Disclosure

new pkl does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services to handle operations such as payment processing, technical infrastructure and customer support. These parties are bound by strict confidentiality agreements and are permitted to process information only for specified purposes.

5.2 Legal Requirements

We may be required to disclose necessary information in response to court orders, lawful requests from investigating authorities or other legal obligations. In such cases, we will make reasonable efforts to notify you in advance where possible.

5.3 Business Changes

User information may be transferred in the event of a business merger, acquisition or asset transfer. If such a change occurs, we will notify you via a notice on the website and update this Privacy Policy.

Section 6 Data Security Measures

We take industry-standard technical and administrative measures to ensure the security of your personal information:

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted databases
• Access controls ensure that only authorised staff can view information
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems are active to detect suspicious logins

However, no method of data transmission over the internet is completely secure. We make every effort to protect your data, but we cannot guarantee absolute security.

Section 7 Data Retention Period

new pkl retains your information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. Generally:

• Information for active accounts is retained for the entire duration the account is in operation
• Financial transaction records may be retained for a specified period after account closure in accordance with applicable law
• Customer support communication records are generally retained for up to five years
• Security and fraud-related logs are deleted after a defined period

Section 8 Your Rights

As a user of our platform, you have the following rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We are required to inform you within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. You can change many details directly yourself in your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will act in accordance with your objection.

To exercise any of the above rights, please contact our support team. For details on how to contact us and the types of support available, visit our FAQ page.

Section 9 Responsible Gaming and Data Protection

new pkl believes that responsible gaming and data protection go hand in hand. We monitor user gaming behaviour to help ensure no one is at risk of excessive play. Data collected for this purpose is used solely for the benefit of the user.

Detailed guidance on safe and responsible gaming can be found on our Responsible Gaming page. We encourage all users to read that information.

Section 10 Protection of Minors' Information

new pkl does not knowingly collect information from or provide services to anyone under the age of 21. We verify age at the time of registration. If we become aware that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

Section 11 Policy Changes

new pkl reserves the right to amend this Privacy Policy as necessary. For significant changes, we will post a notice on the website or notify you by registered email. Continued use of the platform after any change will be taken as your agreement to the updated policy.

The "Last updated" date at the top of the policy is changed after each review. Previous versions will be provided upon request.

Section 12 Contact and Complaints

If you have any questions, comments or complaints about this Privacy Policy, please contact our support team:

• Live chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We generally respond to enquiries on business days. For urgent matters, please use live chat.